The Alpha Level Programme consists of 36 weeks, divided into:

Semester 1 – 12 Weeks

Semester 2 – 12 Weeks

Semester 3 – 12 Weeks

The contractual period begins on the official intake commencement date, regardless of the date payment was made, and continues until the completion of the 36-week programme.

2. Strict No Refund Policy

All payments made to Junior Mandarin Academy are strictly NON-REFUNDABLE.

By enrolling into the programme, the Parent/Guardian confirms that they have reviewed the programme details, understand the commitment required and voluntarily agree to these Terms & Conditions.

No refund, whether full or partial, shall be granted under any circumstances, including but not limited to:

Change of mind

Unable to attend classes

Busy schedule

School timetable clashes

Medical reasons

Financial hardship

Relocation or migration

Family commitments

Student's lack of interest

Failure to attend classes

Dissatisfaction after enrolment

Any personal circumstances whatsoever

3. No Cooling-Off Period

Junior Mandarin Academy does not provide any cooling-off period.

Upon successful enrolment and payment, the Academy immediately:

Reserves a place in the intake;

Allocates teachers and learning resources;

Commences administrative processing;

Grants access to Academy systems where applicable; and

Prepares programme materials.

Accordingly, once payment has been received, the enrolment is confirmed and the Strict No Refund Policy immediately applies.

4. Withdrawal / Termination by Parent or Student

Parents or students may withdraw or terminate their enrolment at any time by providing written notice to Junior Mandarin Academy.

However:

Withdrawal or termination does not entitle the Parent/Guardian to any refund.

Withdrawal or termination does not cancel or reduce any payment obligations.

Withdrawal only ends participation in the programme and does not cancel the contractual payment commitment.

5. Payment Terms

A. Full Payment

Where full payment has been made:

The student's place is reserved for the entire 36-week programme.

No refund, credit, transfer or fee adjustment shall be provided if the student withdraws before completion.

B. Payex / Dreamshop Financing

Where payment is made through Payex or Dreamshop:

Parents may withdraw from the programme at any time.

Junior Mandarin Academy shall not provide any refund.

The financing agreement is solely between the Parent/Guardian and the financing institution.

Parents remain fully responsible for completing all instalment payments until the financing agreement has been fully settled.

Withdrawal from the programme does not cancel or reduce the financing obligation.

C. SenangPay / DOKU

Where payment is made through SenangPay or DOKU, whether by full payment or instalment arrangement:

Parents may withdraw from the programme at any time.

All payments already made are strictly non-refundable.

Any remaining balance under the agreed payment arrangement shall remain payable until fully settled.

6. Learning Materials

All books, worksheets, printed materials, digital resources, recordings, application access and programme materials are deemed delivered once supplied or access has been granted.

All programme materials are:

Non-refundable

Non-returnable

Non-transferable

Non-exchangeable

This applies regardless of whether the materials have been opened, downloaded or used.

7. Attendance & Student Responsibilities

Students are responsible for:

Attending all scheduled classes.

Completing assigned homework.

Participating actively during lessons.

Failure to attend classes, submit assignments or participate in learning activities shall not entitle the Parent/Guardian or student to:

Any refund;

Fee reduction;

Suspension of payment obligations;

Extension of the programme; or

Any compensation whatsoever.

Where reasonably possible, Junior Mandarin Academy may, at its sole discretion, allow the student to join another available class or future intake.

Such arrangements are provided solely as a goodwill gesture and are not guaranteed.

8. Restart Policy

The Alpha Level Programme consists of three (3) semesters of twelve (12) weeks each.

Students are expected to complete the programme according to their allocated intake schedule.

If a student withdraws, stops attending, is removed from the programme, or fails to complete the programme and subsequently wishes to restart, the student must re-enrol by paying the applicable Restart Fee.

The Restart Fee shall be calculated based on the prevailing programme fee at the time the restart request is made.

Each semester represents one-third (1/3) of the prevailing programme fee.

Restart Fees are calculated as follows:

Semester 1

Where the student did not complete Semester 1:

Restart Fee:

One-third (1/3) of the prevailing programme fee.

Semester 2

Where the student completed or partially completed Semester 2:

Restart Fee:

Two-thirds (2/3) of the prevailing programme fee.

Semester 3

Where the student completed or partially completed Semester 3:

Restart Fee:

One hundred percent (100%) of the prevailing programme fee.

For the avoidance of doubt:

Any attendance or participation in a semester shall be deemed as that semester having commenced.

Attendance at any part of a semester shall constitute completion of that semester for Restart Fee calculation purposes.

Restart Fees must be fully paid before a new class or intake will be allocated.

Restart Fees are strictly non-refundable.

Junior Mandarin Academy will provide a new set of learning materials upon restart.

Previously supplied materials shall not be deducted, credited, exchanged or offset against the Restart Fee.

Restart requests are subject to seat availability and the Academy's prevailing intake schedule.

Junior Mandarin Academy reserves the sole right to approve or decline any restart request.

9. Academy's Right to Terminate

Junior Mandarin Academy reserves the right to suspend or terminate a student's enrolment immediately if the student or Parent/Guardian:

Breaches these Terms & Conditions;

Behaves in a disruptive, abusive, threatening or inappropriate manner;

Harasses, intimidates or threatens Academy staff, teachers or other students;

Repeatedly refuses to cooperate with the Academy;

Commits any act that, in the Academy's reasonable opinion, affects the welfare, safety or learning environment of staff or students.

Any termination by Junior Mandarin Academy shall not entitle the Parent/Guardian or student to any refund.

All outstanding payment obligations shall remain payable.

10. Entire Agreement

This Refund, Cancellation, Payment & Restart Policy forms part of the enrolment agreement between Junior Mandarin Academy and the Parent/Guardian.

By signing the enrolment form, accepting these Terms & Conditions or making any payment towards the programme, the Parent/Guardian confirms that they have:

Read and understood these Terms & Conditions;

Accepted the Academy's Strict No Refund Policy;

Agreed to the 36-week contractual commitment; and

Agreed to fulfil all payment obligations according to the selected payment method.

No verbal discussions, marketing materials, representations or statements made by any employee, representative or third party shall override, amend or replace these written Terms & Conditions unless expressly agreed in writing by an authorised representative of Junior Mandarin Academy.

If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Amendments to this Policy

Junior Mandarin Academy reserves the right to amend, update, modify or replace these Terms & Conditions, policies and procedures at any time.

The latest version of these Terms & Conditions published by Junior Mandarin Academy shall supersede and replace all previous versions.

Such amendments shall apply to:

All new enrolments from the effective date; and

Existing Parent/Guardians who continue participating in the programme or continue making payments after the revised Terms & Conditions become effective.

The Parent/Guardian agrees that continued participation in the programme, continued access to Academy services, or continued payment after any amendment constitutes acceptance of the latest version of these Terms & Conditions.

Junior Mandarin Academy may publish updated Terms & Conditions through its official website, application, student portal, enrolment forms or any other official communication channel. It is the responsibility of the Parent/Guardian to review the latest version from time to time.